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Roma Tile Supply

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Wednesday, 12 Dec 2018

Returns Policy

Returns


Returns must be made within 7 days of when the customer receives the product. You may return unopened, resalable items to any Roma Tile Supply, Inc. store location. You must have a copy of your confirmation email/receipt with you to make a return in your local store location. However, there are some items that are non-returnable. We do not accept discontinued products. Used or opened tools, if verified to be defective, can be exchanged. Please call our Customer Care Specialists at 1-800-201-8453 on Mon-Fri from 9 am to 5 pm Eastern Time for authorization. If you are unable to return the product to one of our store locations, please call our Customer Care Specialists for authorization and shipping instructions. You are responsible for all original and return shipping costs. After we receive the product, please allow 36 hours to process the return. Your refund will be provided by the same method you originally used to order the product(s). Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10% restocking fee.


Cancellations


Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our Customer Care Specialists immediately at 1-800-201-8453 on Mon-Fri from 9 am to 5 pm Eastern Time. Once an order has been loaded and is in route to the shipping address, we will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10% restocking fee.


Refused Orders


DO NOT REFUSE ANY SHIPMENT. If your shipment arrives damaged, call our
Customer Care Specialists at 1-800-201-8453 on Mon-Fri from 9 am to 5 pm Eastern Time for assistance with getting replacements send out to you. (Please see Damages Policy) If you refuse to accept an order, we will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 10% restocking fee.


Damaged or Missing Product


See our Damages Policy for more information.

 

Kitchen Cabinets


Kitchen cabinets are considered special order items and can not be returned.


Installed Merchandise:


IMPORTANT INFORMATION - PLEASE READ CAREFULLY 
Roma Tile Supply, Inc is not responsible for product defect or damage, property damage, or lost labor costs due to faulty installation. It is the responsibility of the customer to validate the credentials, references, insurance, and certification before any work begins. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

 


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